How to evaluated EPM
What should be evaluated?
- Number of customer complaints
- Completion cycles for task
- Numbers of errors
- response time
- Number of hot line calls
- Number of customer served
- Reduction in expenses
- Increases in revenue
- Number of transactions handled
- Average length of time to handle transactions
- Reductions in questions or problem
- Improvement in customer service
- Additional tasks or outcomes achieved
- Number of customer complaints
- Completion cycles for task
- Numbers of errors
- response time
- Number of hot line calls
- Number of customer served
- Reduction in expenses
- Increases in revenue
- Number of transactions handled
- Average length of time to handle transactions
- Reductions in questions or problem
- Improvement in customer service
- Additional tasks or outcomes achieved
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